Details: The Business Process Consultant functions as the expert in establishing a permanent infrastructure for feedback loop, analytics, process redesign. This position will be in the Benefit Operations Segment of UHC in Appeals and Grievances for Medicare & Retirement.(1) Positions in this function are responsible for end-to-end business process activities - creating, controlling, and improving business processes. Diagnose process improvement activities and develop solutions using principles of process excellence and related tools.(2) Responsible for planning, organizing, directing, managing and monitoring business assessments and process improvement initiatives.Must be results focused with strong interpersonal, organizational and both written and oral communication skills are critical. Must have ability to communicate effectively at all levels of target organizations and enjoy being part of a competitive team giving a consistent strong effort.
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