Details: You're empowered to do your best! Use your Sharp Business Skills to assist in end-to-end business process activities by creating, reviewing, controlling and improving processes. You will lead and manage customer readiness activities and project implementation teams in process improvement activities. Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools. Responsibilities include quality reporting, analysis, audits, developing plans and programs to support continuous quality improvement using a variety of applicable tools.This position will be responsible for assessing and interpreting business needs into program requirements; measures program performance and provides ongoing updates to management; analyzes program metrics to ensure that the program continues to operate according to design program objectives.Additional responsibilities Include:Provides the vision to strategically align program designs with corporate objectives.Provides vision, inspiration, and guidance to the functional team of stakeholders and subject matter experts that support the portfolio.Oversees all program deliverablesManages the transition from project completion into productionEnsures that risks are mitigated, defects are resolved, and that remedial actions are implementedOversees the program's Communication Plan, including trainingRemoves barriers for stakeholders and SMEs in accomplishing program objectivesMeasures program performance and provides ongoing updates to ManagementAnalyzes program metrics to ensure that the program continues to operate according to design and meet program objectivesManages and prioritize the implementation of program improvementsMonitors all program processesManages the program costs and benefits, prepares program forecasts, and reports actual performance in comparison to the forecasts
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