Many Customer Service Reps Needed!!!!

Details: Job Description:Spherion is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job. Spherion is currently working with a dynamic Fortune 500 organization in efforts to assist them in finding high energy Customer Service Associates in Lincolnshire, IL!!This is a contract position (3-6 months)Pay for this position is $15 an hour! Must be open to work 7:00 am-9:00 pm Monday-Friday ***ALL CANDIDATES MUST BE WILLING TO SUBMIT TO A DRUG TEST, BACKGROUND CHECK,    CREDIT CHECK, AND 7 YEAR EMPLOYMENT VERIFICATION*** COMPUTER TESTING IS REQUIRED! Job Description: Works in a positive, team-oriented and structured call center environment and receives calls from clients employees, processing transactions, answering their questions, resolving issues, and responding to inquiries that may be related to their health, savings, retirement plans, or other human resource-related services (i.e.—payroll, leaves of absence, learning, etc.) 90% of time will be spent handling incoming and follow-up calls Works to develop an in-depth understanding of the customers spoken and unspoken needs Identifies and resolves the customers  issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know Navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer Makes any required customer follow-up calls and conducting any additional research Researches information and calls the customer back as required

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