Details: Office Location / Address: 4050 Regent Blvd Irving, TX 75063 Education Level: High School Diploma/GED Shift: Day Job Employee Status: Regular With a wide array of mortgage products, Citi specializes in assisting customers reach their homeownership goals. We are committed to matching the right product to fit our customers’ individual needs. Our mortgage team helps first-time homebuyers, borrowers who are refinancing or tapping into the equity built up in an existing home, and those who need assistance in restructuring their loans to fit their budgets. From loan pre-qualification to providing account services after loan closing, the mortgage team at Citi takes pride in providing unmatched customer service. At Citi we work hard to put and keep customers in homes of their choice. Provide prompt, courteous and excellent service at an acceptable cost to all customers and operate in accordance with the company's Statement of Business Practices, Affirmative Action Diversity and other standards. Actively cooperate and interact with all entities of Citigroup. Perform credit and property analysis on conventional loan files submitted within the time frame established by departmental management. Adequately and effectively explain in written and verbal form the decision reached in a manner that will maintain a positive relationship with all customers. Perform timely reviews of conditions submitted, as well as loan resubmissions. Analyze challenging loan packages to render sound credit solutions. Provides exemplary customer service to both internal staff and external customer by explaining credit decision and offering alternative options when needed. Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required. **NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
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